• Tax-free items must be taken out of Japan.
• Items packed with designated materials cannot be used within Japan.If you wish to open or consume the items before departure, please bring all purchased items back to the store. Our staff will assist with ecalculation and repackaging.

1. Tax-free procedures can only be completed on the day of purchase and at the store where the purchase was made. ※Items purchased on a previous day cannot be returned and combined for tax-free processing.
2. If multiple people visit the store together, group purchases by a representative or splitting items for packaging are not accepted.
3. When using credit cards, UnionPay cards, or majica cards, the name on the payment method must match the name on the passport.Depending on the payment method, we may verify the name for confirmation.
4. Please present the original passport or landing permit of the purchaser. ※ Copies or photos are not accepted.
5. You have landing permit, please also present your passport or seaman's notebook.
6. For customers with dual nationality, tax-free eligibility will be determined based on the nationality of the passport used at the time of entry.
7. Customers with a multiple-entry crew landing permit that cannot be verify their entry date, are not eligible for tax-free purchases.
8. Japanese crew members do not receive a re-entry stamp, making it impossible to confirm the entry date, and thus tax-free purchases are not allowed.
9. There may be restrictions on bringing certain products home, such as alcohol, liquids, food, and tobacco, depending on each country’s regulations.In addition, items that are not permitted in carry-on or checked baggage are not eligible for tax-free purchase.
10. At the time of departure, you must present your passport and purchased items to customs.Please note that if you do not possess the tax-free items at the time of departure, consumption tax will be charged by customs.
11. Tax-free items purchased by U.S. military personnel entering Japan under the Status of Forces Agreement (SOFA) must be personally taken out of Japan by the purchaser.

To ensure that all customers can enjoy a pleasant shopping experience, we kindly ask for your cooperation in observing proper manners inside the store.
Please be mindful of the following points out of consideration for other customers.

1. Please refrain from eating and drinking inside the store. ※In stores with designated eat-in areas, food and drinks may only be consumed in those specified locations.
2. Opening or consuming unpaid items is not allowed.
3. To protect customer privacy and ensure smooth store operations, unauthorized photography and posting on social media inside the store are strictly prohibited.
   We appreciate your understanding and cooperation.
   If you wish to take photos or make posts, please contact us using the form below.
   ▶ Click here for the inquiry form
4. Please refrain from any other behavior that may disturb other customers, such as loud conversations, phone calls, or blocking walkways.